Building Better Client Relationships, One Department at a Time
As vCIOs, our focus is often on the bigger picture—developing IT roadmaps that align with the goals of the entire organization. While this is essential, sometimes the most significant impact comes from zooming in on individual departments, especially those that heavily rely on IT to be effective. By conducting a strategic alignment session with a […]
My ultimate productivity hack: Not your typical morning routine
Many books have been written about morning routines that often come with a list of activities: waking up early, meditation, gratitude exercises, journaling, and working out. While these routines work for some, I’m sure. I’ve discovered a more straightforward, focused approach that has revolutionized my productivity. My #1 productivity tip is my morning routine, and […]
Are You Overlooking What Your Clients Value Most?
As MSPs, cybersecurity is at the core of everything we do. From ransomware attacks to phishing scams and zero-day vulnerabilities, the threats are relentless. It’s easy to assume that cybersecurity is what matters most to our clients because it’s such a dominant part of our world. But what if that assumption isn’t entirely accurate? At […]
How can vCIOs get clients truly engaged in their IT strategy?
Quarterly Business Reviews (QBRs) are vital for building long-term client relationships and ensuring their IT strategy aligns with their business goals. But how can your vCIOs get your clients truly engaged? Simple: Have your vCIOs lead a Strategic Alignment Session with them once a year. What is a Strategic Alignment Session? A Strategic Alignment Session is a […]
vCIO Strategic Alignment Cheatsheet
Asking the right questions is crucial for the success of an alignment session. To help you get the most out of these meetings, we’ve put together a comprehensive vCIO Strategic Alignment Cheatsheet. Download the cheatsheet and take your QBRs to the next level by turning these sessions into valuable, strategic conversations.
The vCIO Playbook Part 2 – Mindset
To excel as a vCIO, adopting the right mindset is crucial. Let’s explore effective strategies for creating strong client relationships and establishing yourself as an indispensable, trusted tech advisor. Start Strong with Strategic Alignment The cornerstone of your role as a vCIO is a profound understanding of your client’s business. This understanding starts with […]
The vCIO Playbook Part 1 – Goals
Starting a role as a vCIO can be both exhilarating and daunting. Understanding the details of vCIO services and identifying your initial steps are critical to your success. This guide will demystify the vCIO role, highlighting its pivotal goals and outlining a process to excel in delivering value to your clients. The Goals of […]
From Shock to Awe: How We Transformed Our MSP into a User-First Powerhouse
In 2003, we started our MSP, but it wasn’t until a startling wake-up call a few years back that I truly understood the core of our business. This moment of clarity was precipitated by an unexpected phone call: a valued client of over ten years, who contributed significantly with $14K in MRR, announced their decision […]
The Secret Ingredient in vCIO Services That Changes Everything
As an MSP, understanding your clients’ core needs and goals is not just beneficial—it’s imperative. In our MSP, vCIO services have been marked by a continuous evolution aimed at perfecting this. Here’s how we’ve refined our approach to exceed our clients’ expectations! The Genesis of Strategic Alignment In the early days of our MSP, […]
“vCIO Talks” w/ Bryan Lukralle
In this episode of “vCIO Talks”, Simon chats with Bryan Lukralle, VP Client Strategy at Charter Technology Solutions (CTS). Charter Technology Solutions is an MSP primarily servicing Charter Schools in New York state. https://www.youtube.com/watch?v=h0zyXDdUGs0 vCIO Talks is a podcast about vCIOs talking to vCIOs, discussing their business and their vision for the MSP and strategic […]
