Ditch the QBRs
Ditch the quarterly business reviews! I have never been a fan of the term “quarterly business review” (QBR) for a bunch of reasons. For one, I don’t think you can do a proper business review in a single meeting. The term QBR implies you will review the service that was delivered, analyze metrics, identify problems […]
Your Standards Are Your DNA
Your standards are your DNA as an MSP. If someone was to log onto to one of your client’s network, they should almost be able to know you are managing them just by going through how everything is configured. The standards by which you setup your clients are your DNA. These should be unique to […]
